Privacy Policy

Scope of this policy

This Privacy Policy explains how Grace Community Care & Homes ("Grace," "we," "us," or "our") collects, uses, and shares information submitted through gracecommunitycare.com, including participant referral and general inquiry forms.

It also explains our practices for website analytics, campaign attribution, and text-message communications when a person chooses to receive SMS messages from Grace.

Personal information we collect

Depending on how you use the website, we may collect the following categories of information:

• Identity and contact information: first and last name, date of birth, mailing address, county, phone number, email address, and preferred contact method.
• Referral and support information: requested services, referral source and relationship, diagnosis information, support needs, comments, Medicaid eligibility or identification information, the optional last four digits of a Social Security number, and support-coordinator information.
• Inquiry information: the details you provide about a question, appointment request, service interest, or other reason for contacting Grace.
• SMS information: a mobile number, consent and opt-out records, message content, and related delivery or interaction information when you opt in to text-message communications.
• Website and campaign information: pages visited, browser or device information, approximate location derived from an internet connection, referring page, timestamps, and campaign identifiers such as gclid, gbraid, wbraid, and UTM parameters when analytics or advertising measurement tools are active.

Please provide only information requested by the form. Do not submit a full Social Security number or send records through a general website form or email unless Grace gives you a secure, authorized method.

How we use personal information

Grace may use the information it receives to:

• review and respond to referrals, inquiries, and appointment requests;
• understand requested supports, discuss possible fit, and identify information needed for next steps;
• schedule and conduct communications by phone, email, or text when authorized;
• coordinate with the person submitting the request and other authorized participants in the referral process;
• operate, protect, troubleshoot, and improve the website and its forms;
• understand campaign performance and how visitors find or use the website; and
• meet applicable legal, regulatory, safety, recordkeeping, and fraud-prevention obligations.

SMS consent and text-message information

If you choose to receive text messages, Grace may use your mobile number and consent record to send the communications described in our SMS Terms & Conditions. You may opt out at any time by replying STOP to a Grace text message.

Who personal information is shared with

Grace limits access and disclosure to what is reasonably needed for the purposes described in this policy. Personal information may be shared with:

• Grace staff and authorized representatives who need the information to review a request, communicate with you, coordinate next steps, or support website operations.
• Authorized service partners involved in a referral or support process when disclosure is requested or authorized by the individual, guardian, or other person legally permitted to provide that authorization.
• Operational service providers that support secure hosting, data storage, form delivery, communications, analytics, or website maintenance and are expected to handle information only for the services they provide to Grace.
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or the integrity of Grace services and systems.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. As stated above, SMS consent is not shared with third parties.

Retention and security

Grace retains personal information for as long as reasonably necessary to respond to a request, maintain appropriate business and service records, satisfy legal or regulatory obligations, resolve disputes, and protect the website and organization.

We use administrative, technical, and organizational safeguards intended to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure, so please use the approved channels Grace provides and avoid sending unnecessary sensitive information.

Your choices

You may ask Grace to correct contact information you previously submitted or to answer questions about our privacy practices. Some records may need to be retained when required for legal, regulatory, service, or security reasons.

For SMS communications, reply STOP to opt out. For assistance, reply HELP or contact Grace using the information below.

Updates to this policy

Grace may update this Privacy Policy as its website, services, communications practices, or legal obligations change. The current version will be posted on this page with a revised effective date.

Contact Grace

For privacy questions or requests, contact Grace Community Care & Homes: